Patient information

Everything you need to know for your visit
A general practice with a difference.

Bookings

Bookings can be made in person, over the phone, or online. If you require a more urgent appointment, call the practice on (07) 4939 3041 and let our team know it is urgent. For an emergency please call 000.

Patients that require assistance with communication are asked to please advise reception at the time of booking the appointment. Interpreter services are available if needed.

Book an appointment

Request a script

Patient forms

New patients of our practice are required to complete a new patient form. This will be sent to you electronically after you have booked an appointment as a new patient. If you require any assistance with this, our friendly staff will be happy to help.

Fees and billing

Health Yeppoon is a mixed billing practice. Medicare rebates are available to those with a valid Medicare card. We offer Medicare Easyclaim, which allows us to immediately refund your rebate to your debit card (not available for credit-only cards).

Some items are bulk-billed to Medicare, such as health assessments and chronic disease management plans. Consultation fees depend on the length and complexity of the service provided.

We have both government funded and privately funded vaccines available, depending on your eligibility. This can be discussed with the doctor. We do not accept cash or cheque payments.

Patient fees

Phone calls and emails

Please note that our email and social media accounts are not constantly monitored. If you wish to make an appointment, please phone our reception on (07) 4939 3041.
If you consent for us to email you information, you will be required to confirm your email address first (for security reasons). If you wish to speak to your doctor, please make an appointment.

Results

Reception staff do not have access to your results. You may be notified of your results via phone call or text message. You may be required to make an appointment to discuss some results. If in doubt, consider making a follow up appointment at the time your tests are ordered.

Reminders and after hours

To ensure that you receive the best preventative health care, we use a clinical reminder system. This includes reminders for immunisations and chronic disease management. We may contact you via phone call or text message.

For medical emergencies please call 000 or attend Capricorn Coast Hospital. For after hour care, phone (07) 4939 3041 and follow the prompts. Please note, after hours consultations incur a charge. Alternatively, you can call 13 HEALTH (13 43 25 84) for confidential phone advice.

Emergencies call 000
Appointments (07) 4939 3041
Shop 2/11 Hill St, Yeppoon QLD 4703

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Meet our team

Our doctors lead with curiosity, patience, and steady care. We're here to listen, understand what’s going on, and work with you over time.

Dr Kaitlyn Mullane

BBiomedSc MBBS DCH FRACGP

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